CC Avenue — i am complaining about online payment for bharatgas by cc avenues

I have booked bharat gas lpg cylinder on 24/04/2020 and made online payment using google pay. Amount ₹ 803.50/- was deducted from my account but still it showing payment status as payment failure on bharat gas cylinder booking app. Payment was made by google pay and amount got deducted from my account. I have contacted google pay customer care he told me that the transaction was completed on their side as it is shown on google pay app. I have neither received any payment confirmation from bharat gas app nor amount refunded to my account as this shows payment failure. My google pay upi transaction id is:[protected]. The amount was paid to [protected]@icici. Please do the needful.