CC Avenue — made a payment through ccavenue but it is not showing in the merchant statement

On the 4th of sep i made a payment of rs.6665/- to bajaj finserv through cc avenue (Bil/onl/[protected]/ccavenue/[protected]) from my icici bank account. The transaction was completed and the amount was deducted from my bank account through ref no :- [protected].
Till date this amount has not been credited to the merchant, i. E. Bajaj finserv.

Kindly trace the payment made.
My maid id is [protected]@gmail.com