Ccavenue.com (Flipkart) — Refund of failed transaction

Spad Spad

from Delhi, Delhi

Address:

Bangalore, Karnataka

I made payment of Rs 5999 through CCavenue.com, link of which was provided by Flipkart. Flipkart says they haven't received the money. Its a failed transaction. Please refund the money back to my account. Order number is : TX[protected] Attached is the screenshot of the same

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Flipkart customer support has been notified about the posted complaint.

Oct 29, 2014

Updated by Spad Spad I checked with HDFC bank. They say that the transaction isn't failed. It was successful and the Flipkart has received the money.
But the customer care of Flipkart is the worst. They are not ready to properly check in their records about the money that's received.
They are simply responding with vague and irresponsible responses. Always they point out the refund they made for the other payment order.
They are trying to act polite and repeatedly giving wrong responses for all the mails. Simply pushing the issue. It has been almost a month. Each and every time I hear a whole new response from them.