[Resolved]  Celkon Mobiles — mobile not repaired

Address:

Hyderabad, Andhra Pradesh

I am using a Celkon A27 phone, recently I faced a charging problem with my phone, therefore took it to your authorized service center Sri Laxmi Ganesh Enterprises at Ameerpet. They informed me that it was a problem with the charging, where one connects the pin and it will be rectified. I have given the phone on 16th Nov 2013. They were supposed to return the phone on Tuesday 19th Nov. But when I went to the service station to collect my phone, they informed me that it was having a major problem and the phone had to be sent to the company for repairs. I had asked them to give me their work order No. So I can know that it's genuine excuse what they are saying. But inspite of my repeated calls they are not able to provide any concrete proof, that they have sent my phone to the company. I feel that your service center is fooling their customers. How many days do you expect your customers to be without their phones. I am facing serious problems without the phone as all my data is stored on the phone. Is it really rocket science for your service center, that they are not able to rectify my phone even after two weeks. I request the concerned authorities to take strict action against this service center. Kindly rectify my phone and return it immediately. Thanking you Yours sincerely, Aziz.khambaty [protected] Trimulgheery Secunderabad. Job sheet No. 24524 dtd 16/11/2013. mobile still under warranty.