Central Bank Of India — Credit Card payment

Address:

Indore, Madhya Pradesh, 452012

Dear Sir,

I recd a sms on dated 24.05.2015 some purchase is done from STONEBRIDGE RANCH RECR Mc. Kinney TX. Placed using Rs. 597.53 my credit card so checked my card number and my emails and found online fraud transactions done using my Credit card.
Same time on dated 25.05.2016 I call to Central Bank of India Customer care request to block my Credit card loged a complaint. Your representatives told and to me regarding this matter please registered complains in police station.
But complain was not registered in Police station due to fraud done out of India so I am helpless in this matter.
And in this regarding I have send a mail on date 26.05.2015 for Process of issue new credit card to customer care and loged a complaint. We received a dispute draft Latter from you side via email, Filled form with sign return on 26.05.2015
Same request for blocking my Credit Card sends on mail dated 28.05.2015 During this process I shocked to know that on origin date 28.05.2015 a transaction of Rs.45000/- has been online done using your Central Bank of India Credit Card.AS my Card Limit is of Rs. 40000/- ONLY in that i have swap Rs 10403 on Dtd. 17.05.15 so limit remaining RS. 29597.00
I have send several time reminder e mail request for blocking my Credit Card.
Sir if my Credit Card is blocked from your side, then how is possible to make transactions.
On 30.03.2016 i called the customer care and reported the matter but they told to me please done all the complain in writing. at the time of my new card pin generation same request shell be on my attached mail I have the sent mail he told to me your case is under NPA but I am not getting satisfied answer from costumer care representative.
I received Reply from Bank
Re: FW: Credit Card No.[protected] (Sapan Nema) Reminder
C
[protected]@centralbank.co.in

Reply|
Wed 8/31, 4:21 PM
You;
[protected]@mtnl.net.in
Dear Sir,

Your mail was clearly replied vide mail dated 23rd August 2016 by AM. However, while representing you have not mentioned anything about the said mail.
A customer is expected to clear the undisputed portion of the bill on time. The disputed portion can be reversed only after following up with the concerned
authorities including Insurance, card association etc. which takes time. The mail sent is reproduced for your information:

Dear Sir,

As per banks norms, we have reversed disputed transaction amount of Rs.45000/- alongwith interest/service tax/late payment charges/auto debit charges applied thereon.

At present there is outstanding of Rs.17282.81 which includes interest/service tax/late payment charges/auto debit charges applied thereon from June 2015 to till date.

From the statement of your card, it is found that you have not paid for outstanding amount of Rs.9873/- (Rs.10403-Rs.530) till date.

We are sending statement for the period June 2015 to July 2016 for your reference and requesting to pay Rs.17282.81 to close the matter at the earliest.

Regards,

Asst.Manager,
Central Card
[protected]
But my against request is
From: Shell Graphics Pvt. Ltd. [mailto:[protected]@hotmail.com]
Sent: Tuesday, August 30, 2016 6:15 PM
To: [protected]@centralbank.co.in; [protected]@centralbank.co.in; [protected]@gmail.com; [protected]@mtnl.net.in; centralcard.[protected]@gmail.com
Subject: Fw: Credit Card No.[protected] (Sapan Nema) Reminder

Dear Sir,

During the period May 2015 to July 2016 whole 1 year taken from your side to resolve disputed transaction matter that is not CUSTOMER fault. and i have already intimate to your representative same time, CBI Card department unable to solve the disputed transaction matter same time.
That's mean CBI card department & your representative should liable to pay difference amount who should not tacking action same time.
THAT IS NOT CUSTOMER FAULT, Try to understand that. and revise the card statement Rs 9873/- place of Rs17282.81 .

Previous Mail attached as Below
Before the finalization between the bank and me they deducted Rs 3100.00 from my saving ac. This way is wrong to take money without intimation/information; I fill like bank is thief.
Sir I too much mentally torched in this credit card matter, Please I need to solve this Central Bank of India Credit card matter and I wish to libel pay some of amount which is using by me before fraud Rs[protected]=Rs6773.
I also reported to the Central bank of India Credit card Division so I should not be made to pay for the fraud.

Please reply to me regarding this matter, Because i need to summit this correspondence concern person.

Thanks & Regards
Sapan Nema
Mo-[protected]