Central Bank Of India — Fraudulently use of Debit card

Address:

Mumbai City, Maharashtra

On 13/04/15, there was fraudulent used of my ATM card for Rs. 38, 064.37 and Rs. 1903.22 and were debited to my account (Total Rs. 41, 028 (incl. bank charges)). On same day I tried reaching Central Bank customer care on the number mentioned on their website (Tool Free[protected] / National Toll Free Number 1:[protected] / Toll Free Number 2:[protected] / ATM Help Desk:[protected], but there was no response. Than immediately I wrote an email on [protected]@centralbank.co.in, till late evening there was no response. Than again I wrote an email on same ID but again no response. On 14/04/15, since it was a public holiday all bank were closed therefore wasn’t able to visit the branch, but was trying to reach central bank customer care on their toll free number (as mentioned above) and wrote email on [protected]@centralbank.co.in and pmjdy.[protected]@nic.in, but sadly again no response. On 15th April 2015, around 9.45 am I went to branch to investigate about the issue, there I was told to give an written application to Bank for fraudulent use of ATM card. After submitting the application, I was told to fill a form for blocking of ATM card, which was blocked immediately post filling the form. Than I was told that I have to register an FIR with police and copy of it has to be submitted to branch for further investigation. Then I went to police station for registering FIR, but they didn’t register an FIR instead they told me to give application and come after 2-3 days to know the status of it and submitted the signed application copy to branch which I received from police station. Mr. Kumar told me that they would require FIR copy for further process. Also on same day I received reply from email ID: pmjdy.[protected]@nic.in, on the mail I wrote on 14/04/15 informing me to contact your Bank/ Home branch. Also received a call from Customer care of Central bank (Mr. Mukund), narrated him the incident and emailed the documents to him in 15/04/15 as required by him. On 16th and 17th April there was no response for the bank on the issue. On 18/04/15, I went to branch to know the status. From Mr. Kumar I came to know that the card was used at Chancery Lane 1, London and he asked me to submit me FIR copy for further process. I went to Police station that the concern inspector was on leave, was told to come on Monday again. After lots of if & buts and to & fro of Police station finally on May 11th 2015, I got the FIR copy, which I submitted to branch on the same day (Between this Mr. Sachin [Sub-Inspector] visited Central Bank Branch and they were also in touch with Cyber crime on the issue). Then began the trail mails and follow up with bank authorities. Authorities can check my call records that how much follow up was done with Central Bank officials. Even after submitting FIR copy it took almost one and half months to bank to refund the money for the case which crystal clear. Would like to highlighted again and again that there has been continuous follow up with the central bank authorities (Name: Mr. Kumar [Khernagar Branch], Mr. Prakash Gharat [Regional Office] and Mrs. Prathiba Badurkar [ATM Cell]) and would like to inform you that the process has been very sore as none of the authorities were pro-active in their approach. Whenever I called them for status, some or the other excuses were given to me. Finally after following up for more than 2 months I received the amount of Rs. 41, 028 from central bank on June 20th, 2015. I request officials to take strict action against the Central Bank as there was security lapse from Central bank due to which my card details were divulged to the 3rd party and was fraudulently used. And the process of following up with the bank officials was also very sore, therefore want to register a complaint against Central Bank of India and want them to compensate me for the trauma which I have gone through. Anil Papada (Mobile no. [protected] email ID: [protected]@gmail.com)