Central Bank Of India — wrong update of 38 crores loan account in my cibil report

Address:

Tirupur, Tamil Nadu, 642154

I am jeevaa devaraj from udumalpet, tamilnadu. I am having savings account in central bank of india. Account details are as follows.
Savings account number - [protected]
Branch - palappampatti, coimbatore region, chennai zone.
Branch code - cbin0282686
When i taking my cibil report a loan account of 38 crores is reflecting as i am the guarantor in my report. The details of the loan account is follows
Loan account number : [protected]
Branch: corporate finance branch, nariman point, mumbai-21
Branch code - ‎cbin0283007.
After know the account details, i went to my home branch and give a complaint letter on 11/04/2013. My home branch manager analysis
My cibil report and sent a request to nariman point branch to remove the loan account from my cibil report on 25/04/2018 through mail and
Also through courier. (Courier reference number-upt5028106). That courier was delived to nariman point branch on 02/05/2018.
But in nariman point branch they told that not yet received any letter like that.
I was very much stress by going to my home branch again and again, the home branch replied me that there is no response from nariman poit branch.
My cibil score is 596, reduced to below 600 due to this issue. I applied for a business loan of 49 lakhs in central bank of india, udumalpet branch. Almost
All the works are done and ready for sanction, but due to this issue the manager hold the loan sanction process.
I am a small enterpurner operating my loan accounts properly.
My cibil score is reduced due to this issue only, but this 38 crores loan is not belongs to me and anymore i am not associate with this account.
Please make necessary action about this issue as soon as possible. I already waiting for more than 2 months. Please do needful for me in this
Issue

Personal details:
Pan card number: aqspj5230b
Aadhar number:[protected]
Date of birth: 05/08/1990
Phone number: +91 [protected], +[protected]