[Resolved]  CESC (Calcutta Electric Supply Corporation) — Money Deducted but Payment Unsuccessful

Address:Kolkata, West Bengal

I had made an online payment of my electric bill using SBI online banking of Rs 394.56 and the said amount has been deducted from my account but my CESE bill was not paid . Transaction was done using Billdesk. I tried to pay the bill again. So in turn my bill amount was deducted twice from my account.

Account number [protected]
Transaction date 14/08/2015
Transaction amount 394.56 + 394.56 ( I tried to make payment twice.)

Branch: Indian Institute of Science
Consumer Id: [protected]
Consumer no: [protected]

1st transaction details:
Reference no: IG0AMIAXA5
Bill_CESC_Ref: DSBI[protected]
reference mentioned in online banking statement: DSBI[protected]IG0AMIAXA5 TRANSFER TO[protected]
Time: 11:10 a.m.

2nd transaction details:
Reference no: IG0AMICBN1
Bill_CESC_Ref: DSBI[protected]
reference mentioned in online banking statement: DSBI[protected]IG0AMICBN1 TRANSFER TO[protected]
Time: 11:14 a.m.
Kindly repay me my money.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jan 7, 2016
Complaint marked as Resolved 
I got receipt. CESE send me a mail with the receipt. They mailed pdf document and updated in their site. It took 3-4 days to resolve this. Also the other amount is adjusted in next bill.
Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Calcutta Electric Supply Corporation [CESC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    2256
    Pending
    0
    Resolved
    526
    Calcutta Electric Supply Corporation [CESC] Phone
    +91 22 2225 9157
    +91 22 2560 4049
    +91 22 2225 9156
    Calcutta Electric Supply Corporation [CESC] Address
    CESC House, Chowringhee Square, Kolkata, West Bengal, India - 700001
    View all Calcutta Electric Supply Corporation [CESC] contact information