[Resolved]  Chevrolet India — Beat Diesel - Poor quality product & bad service from Chevrolet

Hi, I'm a Chevrolet Beat Diesel owner (KL-39-D-474) and totally disappointed with this product. I bought this from "Geeyem motors, Cochin, Kerala" 3 years back and from day one, it was showing different electrical & mechanical issues. Notified this to the service centre in each visit, but they were not all serious about it and doing temporary fixes. Eventough the service & customercare from dealership was totally worse, because of warranty regulations, all the scheduled services were done there only. The last service was done at same place on May 2014. After that I have used it for 2600 Km only and then engine seized. It happened just 5 days after the 3 year warranty period end date and the total KM covered by the car is only 16800. Car is currently at a Chevrolet service centre in Salem and they found leakage in coolant pipe, which resulted in engine overheating and seizure. They said major part replacement required in engine which costs approximately 2 Lakhs! I asked for Chevrolet assistance in this matter and they told me to contact 'Area sales manager'. I've shared all the previous issues with in last 3 years and service details. In the 1 week long back and forth mail communication with him, he was always trying to put the blame on me pointing out silly things. Finally last day, got mail from him saying that "the overheating is caused due to the leak from the coolant pipe which is occurred due to the rusting of the pipe which will never occur unless there is water contact". Also he rejected the request stating "the repair work cannot be cover under warranty cost since your vehicle’s warranty have expired on 29 Aug 2014". I really don't understand how they can simply get away from taking responsibility of engine problem, that happened in a short duration... All the services were done through authorised dealer, how will I know if they have used proper coolant or mixed pipe water? Also they are supposed to do proper inspection of parts and relevant replacements in service visit. I've again spoken with Chevrolet customercare over phone and all they are saying is to write to their mail id (gmi.[protected]@gm.com), Which I've already done several times. Now the burden of paying this huge repair cost is totally on me. I don't know what to do!!! Chevrolet in their advertisements, offers 3 Yrs/100000 KM warranty, 3 year 24x7 Roadside Assistance and 3 year Chevrolet Promise. I think this is just to attract the customer and put them in a trap. My car has covered only 16800 KMs in its 3 year life. With the issues faced so far, I really suspect the quality of manufacturing and service/Promises offered. Before buying Beat, I was using Maruti 800 for 10 Years, which never gave any serious trouble. Also their customercare was 100 times better than Chevrolet. I now regret on buying a car from Chevrolet, which not only created huge financial loss, but also spoiled my precious time and gave lot of tensions. Prajeesh [protected]