[Resolved]  Chevrolet India — Divert from the written promise

Address:

Gurgaon, Haryana

To, Chevrolet Sales India Pvt. Ltd Block B, Chandrapura Industrial Estate Halol - 389351, District Panchmahals Gujarat, India Copy to- Vardhman Automobiles Private Limited Opposite Gurudwara, Jhajjar Road, Rewari, Haryana – 123401 Subject – Legal notice for Revision in the periodic maintenance schedule of Beat Diesel. Hi Concerned, As per the dealer (verbal discussion) & your customer service department (by email discussion) I got an update that you have changed the periodic maintenance schedule of Beat Diesel with effect from 1st Jul ’14. Update: - Engine Oil replacement schedule has been revised from 15, 000kms / 1 year to 7, 500kms / 6 month (whichever occurs earlier) for Beat Diesel. As per the manual which I got with the vehicle it is written that after every 15, 000 kms I have to change the engine oil. But now have deviate form you written information. This change might be due to below mentioned reasons- 1. Negligence by the manufacturing team which you are trying to improve now 2. Your engineers was unable to judge the correct kilometres earlier now you are trying to correct 3. To gain more profit you have tried this malpractice 4. Numbers of complaints have risen due to wrong commitment given of 15, 000 KM. Below will be the impact on customers- 1. Have to bear the cost twice now 2. Loss of confidence towards the brand name 3. Future uncertainties for such kind of decisions 4. There must be more fault like this which you will recognise in future This decision is against the consumers rights so I first approach your Dealer & Customer services but unfortunately I didn’t get any positive response so I have logged a complaint in National Consumer Helpline on dated 11th Nov’14. NCH Complaint Number is – 546873. So treat this letter as a legal notice which I have sent as per the National Consumer Helpline guidelines. I am giving you a time of 10 days after this duration I will take my next step. Below are the details- Name – Sanjay Kumar Contact No. - +91- [protected] Email Id – [protected]@gmail.com Vehicle Purchase date – March’12 Beat Diesel LS Dealer Name - Vardhman Automobiles Private Limited Opposite Gurudwara, Jhajjar Road, Rewari, Haryana – 123401