Chevrolet India — Poor response to complaint

Address:

Kozhikode, Kerala, 673012

To gmi.cac
1 hour agoDetails
Dear Sir,

I am the owner of Chevrolet Beat car bearing Reg. No. KL 11 AK 505. The car was running well and it was under extended warranty till August 20146.On 30th Otober 2016 I drove the car and parked it before the Reliance Fresh supermarket at Kozikode at about 830 PM. After completing my shopping when I started the car, it was not staring. It is pertinent tom note that there was no indication of trouble. None of the OBD indicators shwed any indication of any problem. I raised a complaint with the Chevrolet and their service representative arrived and informed that the CRDI pump might have broken down.
The car remained parked in the parking lot of the supermarket and the next day the service representative again came with the scanner and he could not locate the problem. Aagin he came with a CRDI pump in the evening and as he could not identify the problem, the vehicle was taken to the service centre ( Makah Motors).

The next day, that is 2nd November 2016 thae informed that there is nothing wrong with the pump and informed me that they have to check the electrical circuit. I kept of following up the matter with Service Centre and on 4 th Nov they informed me that the problem may be with the engine and the engine need to be opened and the charges may be anything between Rs. 20000 to Rs. 55000/.

The car had been used neatly and was under extended warranty till August 2016 and all the periodic services and other repairs had been done by the authorised service centre. The engine was overhauled at 58000 K M. The car had clocked only 7300 K Ms no. This being the case I had made a complaint to Chvrolet ( Complaint No. [protected] dated 6th Nov.) requesting them to examine the issue and inform me the exact reasons for this fault as t may be due to quality of spares/ componants/ service.

When I followed up the issue with the complaints team on 8th Nov I was surprised to get the answer that " the complaint is closed as the complainant is the second owner and the vehicle is 5 years old and out of warranty.

When I insisted to speak to an authorized officer of Chevrolet I was connected to the service manager of the service centre, who I believe, has no authority to speak on behalf of Chevrolet.

I am surprised to receive such casual response from a company like chevrolet and hope my complaint will be addressed in a responsible manner by your local representative and you will redress the issue at an early date.