Chevrolet India — Service issue chevrolet beat

Address:

530022

Repeated service Issue of Black Smoke, internal sound inside the car, not able to ratify after spending lot of amount on service. Every month more than 20 days I am keeping my car in service center for service issue. Today they promised to deliver the car, on the way to my house there is a breakdown of the car, pls let me know I can travel in my car in safe mode. can you give assurance of the same.

below mentioned my previous complaint with details.

I am a proud owner of Chevrolet BEAT bearing registration number AP31CC8371. The car was purchased from your authorized dealer M/s Orange @ Visakhapatnam in December 2012.

The car has been excellent and we as a family really enjoying the ownership of the car only for ONE DAY

In day 2 my Car suddenly stopped in middle of the Road NH-5 around 4 pm, with a distance of 50 km away from City, along with me I am Travelling with my National Head, as there is no service available from there, your service dept came from Vizag and picked up my Car with pick up Crane and taken one day to Identify the mistake that internal wiring wrongly connected. sentimentally my family members are feeling bad about the incident. my bad luck till now in my car I have never went a comfortable journey with my family. I use to feel I am driving a train or Bus by the sounds coming from my car. after so many services there is no Improvement.
However, the three year service pact, the service of your dealer is not at all satisfactory. Somehow, the car is giving trouble. The service extended to the subject vehicle at the most can be termed as less than mediocre.

recently 10 days back I had given my car for servicing at your authorized dealer m/s Orange at Visakhapatnam. At the time of servicing, I had told them very clearly that there were problems which are mentioned below.

1. AC not working,

2. Shaking/Wobbling of the car,

3. Turbo issue

4 no pick up in 2nd and 3 rd gare

5 Mileage is completely drooped.

I don't understand your service people taken more than 10 days to ratify above problems, till now it was not placed. from past 10 days I am suffering badly without transportation. I am marketing person you can understand how frequently I use to travel, every day I have to pick up and drop my son from school. you can understand my trouble I am facing from past 10 days.

Every day your people are postponing to Tomorrow to deliver my car.
I am writing this mail as I feel I am shorthchanged. Now that my car is 3 years old that too a low value product, but for me it’s a life time buy and more that anything else it’s a family companion ... probably you people are more interested in acquiring new customers rather than servicing existing customers.
Looking forward to a call back and organizing for proper servicing of my car. This time the car should hopefully not have any problem.
I am writing this as a last hope given that GM & Chevy are known for customer service.