Chevrolet India — ****Worst experience about Chevrolet Service**** AND want my money back

Address:

Gurgaon, Haryana

Hi All, I would like to inform you that fortunately or unfortunately I own a car of Chevrolet Car. I used to get my car service from authorize service center in Aravali Auto Gurgaon on every 6 months as advised by service adviser. My last service was done on 15th Jun 2015. I visted to service center at 09:00 AM to get the service earliest and met with Mr Mukesh Verma (AM) at work. Though I have completed my closure to 3 years so he advised me to extend the warranty of car for next 2 years. One of the service adviser named by Manish Kumar took the responsibility to complete the service and advise me to get my car after 0400 PM. I handover my all stuffs and keys of car and he promised me the car should be excellent after the service. After sometime I got a call from Manish and he explained me about an extended warranty, he notify me all the features of this and told me that one offer is going on this product that if you would extend the warranty then you will get the line alloyment free. I was OK with that. COMPLAINT:The service adviser Manish forced me to change Engine Oil as well however car is completed only 5000 Kms after the oil changes on the service, I told him that I am aware about that engine oil needs to change after completion of 10000Kms. But after a long conversation, he agreed not to change that(misguiding the customer). As I was promised about the wheel alignment nothing has been done according to invoice and offer which is attached in email. I got a scratch on the back side of my car which was notice at the time of pick up and I notify to Manish at the very same time however he denied it. At the time of handover of my car for service I complained two things: 1. Nosile of Shower which was not working. 2. The wiper were hitting the dashboard. But nothing has been resolved even it got more worst condition even the car breaks went in a worst condition and it depends on GOD's interest, if you apply the break so even you don't know that car will stop before met with an accident or not and moreover I escaped two times to met with an accident. Please find attached pics for the same. = After 2 days I noticed that my shower wasn't working and wipers are hitting again dashboard. As I am a working person and don't have much time to visit service center on a daily basis. I managed my Offs and visited to service center again on Jul 02nd and met with Mukesh Verma. I told him about the complaint that was not resolved earlier, he asked to approach the same service adviser. Again I explained the things to Manish and he send a mechanic to see that, however the car gate entry wasn't done. He just carried a pin to resolve the nosile issue & after investigating about 15 mins he told me the car service is not done well, we have to entry the car in service list and it will take more then 2 hours. I asked him what have done earlier when I left my car for servicing. But he was silent and asked me to get in touch with Manish. I locked my car and it took 2-3 mins and when I went inside the service center but both guys were missing even that Manish and Mechanic. I asked about both of them but no one was interested in that because this was not a new service as it was a complaint. I left the service center after a long wait. = As this was my need because my car was not working properly, I visited to service center again after few days i.e, 14th Jul 2015 around 10:00 AM. I entered the car into service center and asked for Mukesh Verma again for a car complaint. But he was on off today, so they told me to approach Hemant Kumar. One interested incident I noticed over there, all the service guys approached me for the service, as soon as they came to know that this is a complaint not a service, so no one ready to assist. I asked to Hemant to resolve my car issue. But first, he ignored me and ask to wait. After 15 mins he came back and took the documents from our end without listen the concern. I was explaining my issues which are going on, but he didn't response me and asked me to wait. After completion of 15-20 mins of time, he came back and handover the documents to me. He told me he will be back but no one knows, till what time. After wait for next 30 mins, I left the office and started my car to get off the service center but I was stopped by Security Guard as he asked me for Gate Pass. I told him as well nothing has been done and no one is interested to do anything so I am going back. He called in office and Hemant came back again and asked about gate pass. Informed that nothing has been done so from where I can get the gate pass? That was an interesting part again as Hemant knew that this is a complaint about the car but he never asked that it's been resolved or not and provided me the gate pass and I left from Service Center. As I know this is a lengthy conversation and I don't know that it will be helpful for you or not but its my worst experience with Cheverolet within one year only, even my family owns 2 cars of MARUTI SUZUKI but they haven't faced any problem in the Suzuki's service centers. Needs: As this was my mistake to visted the ARAVALI SERVICE CENTER and done the service from there so I apology for that. I want my complete money back for the last service done in the service center of Gurgaon and also wants the reiumbursement of Petrol visited more then 2 times to service center with my Faulty Car. Thanks for your assistance and misguiding to public to attract towards you. And would like to request you to hire a such kind of staff who are willing to work for company not for their commissions. Details: Cheverolet Spark LS (DL 9CT 5482) Name of owner: Gunveer Singh