Cholamandalam — Cholamandalam Customer Harassment by fraudulently obstructing me from making payment in honour of OTS agreement number- X0HEDHE[protected]

Details of Complaints

I was approached by Cholamandalam collection team representatives Mr. Naveen Tomar (Phone number- [protected]) and Mr Ashwini Tomar (Phone number- [protected]) with regard to a proposal for One time settlement agreement (OTS) for the above-mentioned loan number.

We were requested to come to the Pusa Road Cholamandalam office at 2nd Floor, on 30th October 2020, where along with Mr. Ashwini Tomar & Mr. Naveen Tomar we were introduced to one Mr. Sunny Sirohi, who was introduced to us from the Collection & Legal team. Mr. Sunny Sirohi put up a representation that the OTS letter will be presented to us on 31st October morning before 12pm, with a settlement and closure figure of Rs. 36 Lakhs.

As scheduled on 31st October 2020, we reached the office by 2pm, and we were made to wait for more than 6 hours when finally the said OTS letter was given to us, a copy of which is attached with this email.

Following this letter, an immediate payment of Rs. 10 lakhs by DD, and 3 lakhs of RTGS was made. ( see attachments)

For the past three weeks Mr. Sudhir Tomar, Mr. Sunny Sirohi, Mr Naveen Tomar and Mr Ashwini Tomar have systematically worked to obstruct us from making rest of the Rs. 23 Lakh payment, which we have attempted to clear and complete several times by visiting the Pusa road Cholamandalam office.

There has been a clear pattern for the last 3 weeks, where we would set up meetings with these individuals, and when we reach office at the scheduled time, no one would be there to meet us, or answer phone calls.

When we would go to cashier window at the 1st floor of Pusa Road, Cholamandalam office to deposit demand drafts for outstanding Rs. 23 lakhs, Mr Sudhir Tomar would instruct the cashier Mr. Bhupinder not to accept the Demand Drafts. Mr. Bhupinder would ask us to contact the collection team representatives who would not answer our calls or meet us in person, even after pre-scheduled meetings.

I hereby, unequivocally, express my willingness to deposit these remaining Rs.23 lakhs according to letter and spirit of OTS letter dated 31st October 2020.

Despite my full willingness and ability, if this remaining payment of Rs. 23 lakhs continues to be obstructed by Cholamandalam (towards one time, final payment and closure of the loan) and this payment is not accepted before the 25th November 2020 deadline, I would be compelled to take criminal legal action not only against the specific individuals named above, but also against your organisation which is operating in such blatant unlawful manner in broad daylight.

Your organisation still has two days to honour the OTS letter issued by your office, failing which I will lodge a CRIMINAL complaint, with all the evidence and relevant records which also includes audio-visual evidences.

I am also copying this email to the following :

NBFC Ombudsman

RBI

Ministry of Finance

CBI Economic offences

Delhi Police

Prominent Television Media Houses and Print Media

Parliamentary committee on Finance

List of attachments

OTS letter issued on 31st October 2020

Rs 13 lakh (Thirteen Lakhs) has been fully paid

A Demand Draft of Rs. 10 lakhs (Ten Lakhs) received by Cholamandalam on 31st October 2020. Receipt Number- B[protected]

RTGS of Rs. 3 Lakhs (Three Lakhs) to Chola-Mandalam bank account in ICICI Bank. Reference number- RRR[protected]

Demand Drafts that we have been attempting to pay for three weeks and made several visits regarding the same.

A Demand Draft of Rs. 17 lakhs (Seventeen Lakhs) Corporation Bank Demand Draft Number- 265223 dated 6th November 2020.

A Demand Draft of Rs. 6 lakhs (Seventeen Lakhs) a. HDFC Demand Draft Number- 032435 dated 12th November 2020.

Regards

Suresh