Cholamandalam Finance And General Insurance — Branch asking for money to issue duplicate noc for loan that is already closed and noc already issued by head office and available with them

Address:	Thane, Maharashtra, 400607
Website:	www.cholamandalam.com

This was regarding the vehicle loan which we took from Cholamandalam finance few years back. We closed the loan with all dues in 2014. The customer care confirmed the closure of the loan and issuance of NOC from Cholamandalam head office on 17th May, 2014. When we approach the local branch office in Thane for taking the NOC and closure document, they denied for the issuance of NOC and closure of loan and ask for some settling(from 1.5 lac to 50K now) money. They don't even accept that loan account is closed. I confirmed this many times from Head office and customer care and they said its already closed(As per Cholamandalam head office) and i can ask for the duplicate copy of NOC from branch. But branch is not ready to give the NOC without extra money to them. Can someone help me how to overcome this issue with branch office staff for the duplicate NOC since i do not have the original copy which was already issues in 2014 from head office. I am 100% sure they asking money is not legal charges, since if it was legal charges there was no point of negotiating from 1.5 lacs to 50K. I hope some expert from Cholamandalam can help me for re-adressal of this issue or else i need to approach the local police since i know this is extreme extent of corruption now. I am sure its not the actual company doing this, its only the branch and its staff issue. Loan details: Vehicle no: MH 06 - AC- 2818