[Resolved]  Inox Multiplex Vadodara — Ticket Fraud and Black Selling by INOX Employees

Address:

Vadodara, Gujarat

On 1st October I booked tickets for my family (Mom,Dad and Sister) for Oh My God ! through BookMyShow for same day 10:30 PM Show in INOX Vadodara. I being online booking I had booking ID so got instant ticket print from auto ticket printing facility available at Box Office. Now my family went inside with ticket.While entry the security guard (main culprit) he snapped in two ticket with trick in his hand and my dad was not able to notice.They were allowed in ans sat on their seats. Now after 15 minutes dad realized he didn't received tickets from security guard so went to him to ask for tickets. That guard said its alright and assured that he would personally come to his place and return him tickets. After half an hour a drunk man came with those two tickets and claimed that those seat are his and he started hurling derogatory slangs to my parents. My parents felt embarrassed and called me.I ran over there with all proofs of my ticket booking and contacted On duty Operations Manager Sarabjeet (Spelling of name might be different). He said that he is sorry for incident and don't know it happened. My parent were embarrassed in whole crowd. Operation Manager told that he won't refund the ticket instead he provided next day tickets.He assured that there would be inquiry and even he would check CCTV footage and take necessary action. We felt that he would do it but later I came to know that INOX multiplex is notoriously famous for doing this. They trick snap tickets and sell in black. Now i feel this matter should be elevated and strict action should be taken against INOX. I am attaching the photo of my ticket booking. Also I have all proofs of online transaction and email/SMS from BookMyShow. I am sure CCTV footage would clearly tell what happened which is perfect proof for same. I doubt any action is still taken in this case. Also the man who got tickets by fraud was drunk (which is illegal in Gujarat) and same was confirmed by Operation Manager, he had no proof of purchase for same and he used derogatory slangs/foul language in public place. Strict Action/Inquiry should be taken in this case against INOX multiplex management.