Cinemax — broken seats in wonder mall cinemax thane

Booked 6 tickets from paytm for de de pyaar de prime seats for 230 each a7 - a12.
The 4 seats were broken. We paid for prime to get special top seats but poor seats.
Not the kind of service expected from cinemax.
We had senior citizens with us and had experience great inconvenience.
The seats were broken and we were not able to sit.
Our group had split into groups of 2, 2, 1and 1.