[Resolved] Cinepolis — amount deducted without booking

Loknath3290

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400708
Website:	inetvis.cinepolisindia.com

Hello team,

Amount got deducted from my credit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1. Cd70b17.[protected]. Afde2fe

Below is my bank msg:

Rs.2060.00 was spent on ur hdfcbank credit card ending 3233 on[protected]:10:09:16 at cinepolis87175.

Show time 1:15
Cinema: cinepolis vip viviana mall, thane west.

Please help to resolve this asap.

Loknath

Was this information helpful?

No (0)

Yes (0)

Dec 16, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by Loknath3290 What is the booking status??? Should I book again??

Verified Support

Nov 05, 2018

Cinepolis India Customer Care's response Dear Loknath,

Thanks for reaching out to us. Could you please confirm if you have received a ticket confirmation email from [protected]@Cinepolis.com on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

Verified Support

Nov 13, 2018

Cinepolis India Customer Care's response Dear Loknath,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.