Cinepolis — Failed transaction, money deducted

Address:	Hyderabad, Andhra Pradesh, 502032
Website:	Cinepolis

On 13th April I've booked 2 tickets for the movie Kunfu panda 3 of 350rs two times and the transaction failed but the money was deducted from my account, I tried contacting cinepolis email support and phone support but no response. I've even contacted my bank but as per their records the transaction was successful.
on cinepolis website it came the transaction failed and you have not been charged message.
can someone from cinepolis have the courtesy to contact me or provide a number which i can talk to.
please refund my money.