[Resolved] Cinepolis India — a major failure of cinepolis team | |||
Hello cinepolis concern person, First of all, i want to ask why you peoples not reply my previous mail. Once again i am very disappointed by cinepolis, in a month i got one leave from office and watch all runing movies in one day; same thing i repeat today and visit to cinepolis One movie in morning i watch than i purchase another ticket of julie movie and go to audi 2, when our national anthem play certainly full screen was red when i asked to executive he told me that this is the technical error and resume shortly, our show was 10 minute late that time because of the error. The shocking is the same error occurred 4 times in middle of the movie and it was really intolerable even almost show was 40 minutes delay because of this error. Executives should cancel the show in this condition but they don't because of they need money not customer satisfaction. You spoil my whole day and waste my harden money too. I never expect this type of quality from cinepolis, cinepolis always say we are the best international cinemas, is this quality is international level. I think you peoples should be closed the shutter and back to your country because this level is not enough for international. So now i want to know who is the responsible for this also reply to last mail. Hope at least this time you will awake and turn to customer. Regards Sarvesh nagar [protected] Was this information helpful? | |||
Dec 30, 2017 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Nov 29, 2017 Cinepolis India Customer Care's response Hi Sarvesh Nagar.We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon. Regards, Team Cinepolis. | |||
2 Comments | |||
Comments
I booked 2 tickets for 12.25 pm show at lake mall Kolkata for star wars on 17th Dec 2017. The money was deducted but the tickets were not received. Please check and revert money asap.
Cinepolis India Customer Care's response, Dec 23, 2017
Verified Support
Hi Debopriya Dutta,
Sorry for the inconvenience. Kindly share your contact details and Email ID at support@cinepolis.com with your ticket number (17031) in the subject line so that we can get in touch with you and assist you further.
Regards
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact details and Email ID at support@cinepolis.com with your ticket number (17031) in the subject line so that we can get in touch with you and assist you further.
Regards
Team Cinépolis
Cinepolis India Customer Care's response, Jan 2, 2018
Verified Support
Hi Debopriya Dutta,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
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Sorry for the inconvenience. Kindly share your Email ID at support@cinepolis.com with your ticket number (15847) in the subject line so that we can get in touch with you and assist you further.
Regards,
Team Cinepolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.