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Cinepolis India

[Resolved]  Cinepolis India — About not receive ticket and debited payment

Address:462022

Today i tried to book 2 tickets online for baahubali movie in cinepolis ashima mall bhopal. It showed my ticket is booked but no message and mail receive to about booking. I checked my bank account and rs. 394.36 has been debited.

There is no customer care to call. I sent email to their support email but no response till now. I want my money back...
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Jun 23, 2017
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 14, 2017
Cinepolis India Customer Care's response Dear Customer (gugli111),

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.
Verified Support
May 14, 2017
Cinepolis India Customer Care's response Dear Customer (gugli111),

Sorry for the inconvenience. Kindly share your contact details and email ID [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.
Verified Support
May 22, 2017
Cinepolis India Customer Care's response Dear Customer (gugli111),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.
Complaint comments 
2 Comments

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Comments

I booked 2 tickets from cinepolis website for Baahubali 2. I did payment through Paytm. My money deducted from Paytm wallet and ticket not granted to me.
Cinepolis order no #54992.
Paytm transaction no is [protected].
And cinepolis website is not responding regarding this.
Reply
Cinepolis India Customer Care's response, May 16, 2017
Verified Support
Dear Customer (impbhavya),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:

Regards,
Team Cinepolis.
Cinepolis India Customer Care's response, May 24, 2017
Verified Support
Dear Customer (impbhavya),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.
I have booked tickets but havenot received any response whether tickets got booked/cancelled/other please resolve asap.

Booking time on 11th may 2017 at 9:49 am

booking id : 8566437
Reply
Cinepolis India Customer Care's response, May 17, 2017
Verified Support
Dear Customer (Bharath505),

Sorry for the inconvenience. Kindly share the following information at [email protected] so that our team can assist you

Contact number:
Email ID:
Cinema Name/Adress:

Regards,
Team Cinepolis.
Cinepolis India Customer Care's response, May 25, 2017
Verified Support
Dear Customer (Bharath505),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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