[Resolved] Cinepolis India — amount debit from card but ticket not confirmed

Polis

from Hyderabad, Telangana

Address:	Hyderabad, Telangana, 500072
Website:	Cinepolis app

This is inform you that i am going to booking movie ticket through cinepolis app for aravinda sametha veera raghava at cinepolis manjeera mall kukatpally hyderabad with seat no vip 12. After finishing the booking processing the amount will be debited from my card, but booking not confirmed. There was no confirmation message received from cinepolis end. Please go through on this issue and settled my transaction and amount credit to respective account. (Amount rs. 265/-)

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Dec 13, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Cinepolis India Customer Care's response Dear Customer (Polis),

Thanks for reaching out to us. Could you please confirm if you have received a confirmation email from [protected]@Cinepolis.com on your registered email ID? Please check your spam folder as well.

Regards,
Team Cinépolis

Verified Support

Nov 09, 2018

Cinepolis India Customer Care's response Dear Customer (Polis),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.