[Resolved] Cinepolis India — Amount debited but ticket not booked

neerajsharma89

from Bengaluru, Karnataka

Address:

560076

I was trying to book one movie ticket from cinepolis mobile
app but amount got debited and ticket not booked. It showed
me some error occurred.

Very bad experience with cinepolis and your Organisation is
not even providing a confirmation or complaint number.

Cinepolis has also not provided any customer care number to which I can call and check the status of the transaction.

I have also made a complaint in their site Contact us Feedback section.
They have also not sent any confirmation mail regarding that they are looking into the issue.

details:
Cinepolis Royal Meenakshi Mall Bengaluru Karnataka India

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Jun 3, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2017

Cinepolis India Customer Care's response Dear Customer (neerajsharma89),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Transaction ID:
Show Time:
Movie Name:

Regards,
Team Cinepolis.

Verified Support

Apr 17, 2017

Cinepolis India Customer Care's response Dear Customer (neerajsharma89),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

May 02, 2017

Updated by neerajsharma89 Issue is not resolved till now.

Verified Support

May 03, 2017

Cinepolis India Customer Care's response Dear Customer (neerajsharma89),

Please be assured that our team is working on your concern and will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.