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Cinepolis India — Amount debited but tickets not booked and refund not received

I tried booking tickets from cinepolis website on 2nd feb 2023, they debited the amount and it's been over 3 weeks i haven't received the refund.
Initially they emailed me saying that the refund has been initiated and will be received to me within 7 days and and it's 1st march 2023 now and i haven't received any response from them about it neither the amount
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