[Resolved] Cinepolis India — amount debited but tickets not booked. no refund even after 2 months

sriram pavan

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka
Website:	www.cinepolisindia.com

I have tried booking tickets on 7th april 2018 and amount got debited but not received any confirmation.

After follow up with hdfc team, they've given the confirmation id with which transaction is done.

As per your confirmation to the bank, transaction is successful. But i have neither received tickets nor the refund from cinepolis.

Please resolve the issue at the earliest

Thanks,
Pavan

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Jul 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Cinepolis India Customer Care's response Hi Pavan,

We regret the inconvenience caused to you. Our team is already working on your concern and will share an update with you at the earliest.

Regards,
Team Cinépolis