[Resolved]  Cinepolis India — amount deducted from bank but not receive confirmation

Website:

inetvis.cinepolisindia.com

Hi team,

Amount got deducted from my hdfc debit card but no confirmation received due to gateway timeout.

Gateway timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.9fe82d17.[protected].1397570d"- this error found while waiting for confirmation.

Below is the sms i received from my bank:
"thank you for using debit card ending 6048 for rs. 2439.00 in mumbai at cinepolis87175 on[protected]:12:09:02"

Movie name: sarkar
Date: 7th nov (Wed)
Show time: 5:30 pm
Seats: j4 to j12 (9 tickets)
Cinema: cinepolis orion east mall, bengaluru

Since there is no customer care number to call. I sent an email to [protected]@cinepolis.com. No response received yet.

I am a cinepolis loyalty card customer.

Please help to sort this out asap

Narendran