[Resolved] Cinepolis India — amount is debited but ticket is not sent to my registered mobile number or email | |||
I tried to book two tickets [seat number L19, L20] of Soorma at Cinepolis Lake Mall, Kolkata dated 14-july-2018 at 2:45 pm showtime. An amount of 440 has been debited from my bank account but the ticket is not sent to my email or mobile number. Please look into this matter as soon as possible and please send the tickets. Date of movie: 14-July-2018 Movie Name: Soorma Movie Hall: Cinepolis, Lake Mall, Kolkata Showtime: 2:45 pm seat Number: L19, L20 Was this information helpful? | |||
Jul 28, 2018 Complaint marked as Resolved The amount is credited to my bank account within 7 days from complaining. Cinepolis India customer support has been notified about the posted complaint. Verified Support Jul 16, 2018 Cinepolis India Customer Care's response Dear Sumanta Jana, Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (36271) in the subject line so that our team can assist you Contact number.: Email ID: Payment Gateway: Date of Transaction: Regards, Team Cinepolis | |||
 2 Comments | |||
Comments
Instead of complaining your manager he has not
Shown courtesy to clean the seat, which is spooled by previous show
Shown courtesy to clean the seat, which is spooled by previous show
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I got the message of confirmed ticket, but the M-Ticket could not be downloading as per detail of my booking as follws
Booking No. 181488
Booking ID WSC2LZX
DATE & TIME OF SHOW :[protected] AT 03.30 PM
THEATRE : CINEPOLIS BESTECH SQUARE MOHALI
MOOVIE : SANJU
Thanks for reaching out to us. Could you please confirm if you have received ticket confirmation email from support@Cinepolis.com on your registered email ID? Please check your spam folder as well.
Regards,
Team Cinépolis