Cinepolis India — Amount paid, Ticket not received

Hi,
I have booked my ticket through cinepolis websites & even paid for the tickets but didn't receive the tickets. It's not even visible in my booking history. Please initiate the refund as it was transaction of Rs 953.
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Cinepolis India customer support has been notified about the posted complaint.
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Even after being informed of the situation, Cinepolis has not resolved the complaint. It is so disappointing to see firms framing with their customers that it damages the consumer's trust in the company. I will never reserve or visit Cinepolis for a movie in the near future.

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    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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