Cinepolis India — Booked online tickets

Cinepolis India — Booked online tickets

J jnriyajk from Powai, Maharashtra Nov 3, 2022 Nov 3, 2022 This thread was updated on Nov 3, 2022

Hello I am Riya Biswas. I booked two tickets for Black Panther 2 which is on11th November, 2022, 9am showtime at Cinepolis lake mall, Kolkata. The amount has been deducted from my bank account but I haven't received any confirmation mail or text about the tickets. So what to do now ? Was this information helpful? No (0) Yes (0)
Cinepolis India customer support has been notified about the posted complaint.
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Cinepolis India Customer Care

from Delhi, Delhi

Nov 3, 2022

Verified Support

Hi,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

jnriyajk's [Complaint's author] reply, Nov 3, 2022

Hello,
Yes I have received a mail saying that the refund procedures have been initiated. But can you please specify when I will exactly be refunded?

jnriyajk's [Complaint's author] reply, Nov 5, 2022

HELLO,
PLEASE TELL ME WHEN WILL I BE REFUNDED?!?!?!??!?!?!?!