Cinepolis India — Booked tickets but they were not generated or sent by email

Address:	Mumbai City, Maharashtra, 400053
Website:	www.cinepolisindia.com

Date of incident: 14th november 2016
Description: i booked 4 tickets for a movie from the quick book section. I opted for the m ticket option. The amount was deducted from my account and i got a success message with the payment reference number. I have not received the tickets via email or sms. The payment reference number is :[protected]. Please find attached the image of the screen mentioning the payment reference number

Desired resolution: please initiate the refund process from your end since the amount has been payed by the bank.