[Resolved] Cinepolis India — Cinepolis india ticket booking process failed but payment deducted from debit card!!! Please refund my money. Didn't expect this from cin

davem4

Address:	380015
Website:	www.cinepolisindia.com

I was booking two tickets for bahubali-2 (Hindi) at cinepolis at alpha mall ahmedabad.

The payment was being processed through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. But the payment was charged on my debit card and i got bank's sms alert that the amount has been deducted!!! I did not receive any mails or messages from cinepolis that my tickets were booked so what happened with my money???

If you website cant process the payment and shows error atleast dont charge it on my debit card.. You charged me money without booking any tickets!!!

Please refund me my money asap, i did not expect this from cinepolis!!

Details of the show i was booking tickets for :-
Show date: 10th may, wednesday
Movie: bahubali 2- the conclusion (Hindi)
Location : cinepolis alpha one mall ahmedabad
Showtime : 1:05 pm

Please refund me my money!! I didnt experience such an issue on any cinepolis cinema worldwide!!!

You can contact me on :
Dave
[protected]

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May 10, 2017

Complaint marked as Resolved

being called by fraudsters and found company's email id to contact directly so deleting complaint

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Cinepolis India Customer Care's response Hi Dave,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.