Cinepolis India — Cinepolis Movie Tickets Not Issued But Money Debited

I tried booking movie tickets via the Cinepolis website on 7th September 2023 and Rs. 815 was debited from my card. But the order was not successful and tickets were not issued.
My order number:[protected]
CC Avenue Reference number:[protected]

I have not received any reply despite sending emails to Cinepolis. Some of the email ids mentioned in their website are blocked. I am not able to reach them via customer contact number also.
Kindly resolve this matter at the earliest and refund the amount.