[Resolved] Cinepolis India — cinepolis world trade park malviya nagar jaipur

Shilpi Bhatia

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan

So went to cinepolis for a movie show at 8.10 pm 21st nov 2018
Me and my husband dont go to the movies often so were looking forward to it followed by a nice dinner
The movie was indeed good but the theatre was not!! We had booked the vip seats l9 & l 10. The whole movie went by with an horrific stench of dead rats! A few people complained but excpet for searching the dead rat while we were watching the movie no other measures were taken!! It was a terrible experience and service and no value for money!
We were so fulll of the smell that we had to skip dinner! I can still smell a dead animal, it was that bad
Never ever visiting cinepolis again!
Definitely going to consumer forums for this disgusting experience we had
Not recommended
Please get your theatres clean and usable! Extremely annoyed! You totally killed our night out!!!

https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

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Jan 8, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

Cinepolis India Customer Care's response Dear Shilpi Bhatia,

Sorry for the inconvenience. Kindly share your contact number and Email ID [protected]@cinepolis.com with your ticket number (53851) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Dec 05, 2018

Cinepolis India Customer Care's response Dear Shilpi Bhatia,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.