[Resolved] Cinepolis India — complaint regarding non entry in theater

Vinod Kondaveeti

from Karaikkudi, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh, 500062

Sir i booked a ticket for a movie baazaar on 26/10/2018 around 7.25 pm show i went to theater around 6.50 and iam regular to that theater which was at malkajgiri cinepolise when i show the online ticket there one lady dont know her name told there is time for film and told to wait outside but my side and back people who booked for that film only ur people r allowing them in to theater after seeing i asked ur allowing people but u people didnt give any answer to me and before 5 min to film they allowed me this is what happening at ur malkajgiri cinepolis to customer there will be no proper responce plz take necessary actions and see not happen again and again
Vinod
[protected]

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Dec 7, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Cinepolis India Customer Care's response Dear Vinod,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (50774) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Nov 04, 2018

Cinepolis India Customer Care's response Hi Vinod,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.