[Resolved] Cinepolis India — debit card charged but tickets not booked

amrit goel

from Delhi, Delhi

Address:

New Delhi, Delhi, 110085

My debit card charged but tickets were not booked, no confirmation was sent to mobile or email. please resolve the issue at the earliest . refund the amount back to my debit card. please help to rectify this issue as soon as possible so that i can book tickets again.many people seem to be having this issue please help me and refund the amount. very disappointed in you guys.i booked the tickets on 11 may night .no details were provided to me but card was charged

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Jun 22, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 12, 2019

Cinepolis India Customer Care's response Dear Amrit,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (74370) in the subject line so that our team can assist you.

Contact number.:
Email ID:
Cinema location:

Regards,
Team Cinépolis

Verified Support

May 22, 2019

Cinepolis India Customer Care's response Dear Amrit,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis