[Resolved] Cinepolis India — Denying to use washroom

Srija Sanyal

Apr 17, 2022

Address:

2, Dr. A. K. Paul Road, Behala, Kolkata 700 034

17th April 2022 KGF Show of 11:50 am in Cinepolis Lake Mall, Kolkata, West Bengal, Audi 2... I, Dr. Stija Sanyal, have booked three tickets with transaction ID WCMAT4J...have been declined by your staff from using the washroom as the show was about to end... I am lodging an official complaint as well will soon moving my case to the Consumer forum association... Being a diabetic patient as well... Didn't expect this kind of attitude... Either you take the responsibility and owe me an apology... Or see the foresaid course of judgement

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May 19, 2022

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2022

Cinepolis India Customer Care's response Dear Srija,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (152962) in the subject line so that our team can assist you.

Regards,
Team Cinépolis