[Resolved] Cinepolis India — experienced nightmare at vip seat | |||
I booked two vip seat at cinepolis triton mall, jaipur for the 1:10 pm show on 8/04/2018. The movie name was mission impossible-fallout. My seat number were a-1 and a-2. My worst experience started when i felt something was moving around my back while i was watching the movie. At once i ignored it but after some time i noticed that it was a rat or it might be a lizard. I asked my friend to get up and with the help of torch in my mobile phone i searched it and later got know that it is a rat. I went to the cinepolis lobby and informed him about the presence of rat. After 5 minutes he came along with me and tried to kill it with his slipper. Later on the other staff members also joind him. They were successful in hunting him. The staff cleared it and asked me to to back on my seat. The incident does end here. During the 12 minute interval when i use the button to expand it i noticed one more rat inside the seat. I informed the staff members again about it. It was the worst experience of my life in cinepolis triton mall, jaipur. I have decided not to visit there again and will ask my friends to do the same. Was this information helpful? | |||
Sep 8, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Aug 06, 2018 Cinepolis India Customer Care's response Dear Kuldeep Kaswah, Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (39085) in the subject line so that our team can assist you. Regards, Team Cinépolis | |||
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