[Resolved] Cinepolis India — Failed transaction but received ticket confirmation through email.

Boopathi82

from Salem, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641006

Hi, I am Boopathiraja, booked ticket for kavan on 8 th april, Saturday 4pm thro' online using online banking. I received the message in the screen, "we are very sorry, but there has been a problem between the webserver and the cinema you have been charged. You can ring the helpline to get your money refunded". But there is no response in helpline,
I booked again and this time the transaction was successful and I received both email n message..When I checked my email, I found that I got a booking confirmation for the failed transaction as well, in that case has the ticket been booked twice or will I be refunded.
Re no. 3784636 & 3784674

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May 23, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2017

Cinepolis India Customer Care's response Dear Customer (Boopathi82),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Contact number.:
Email ID:
Cinema Name/Adress:
Transaction ID:
Show Time:

Regards,
Team Cinepolis.

Verified Support

Apr 20, 2017

Cinepolis India Customer Care's response Dear Customer (Boopathi82),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.