[Resolved] Cinepolis India — fake commitment

abhishek2182

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110059

I booked 2 tickets today for Sui Dhaga and went to watch at 11:30. When I entered the premises, Before entering the Audi I explored my options of eatables. I saw a Friends combo of 2 cokes and 1 Pop corn, I asked the lady on the counter, if in this combo, pop corn is flavored or not, she said I've 3 options in this combo (Cheese, Caramel and Butter salt). I said okay and went in to watch the movie. In the interval I asked her to give me a Friends Combo, she asked me which Flavor, to which I said Cheese. Then she asked for Rs. 480. I paid the same and after billing she gave me Pop corn of without any flavor. When I said that I ordered for Cheese Pop Corn, Then she said that its Rs. 30 extra.

I said to her when I was asking it to you, why didn't she informed me the same time, to which she had no answer, not even a Sorry.
Voucher No.: FBKM[protected]
C.M No. 2389243
INVOICE No. 095146
Point of sale 748CNC03

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Oct 26, 2018

Complaint marked as Resolved

Manager of the cinema called me and asked to meet him when I visit again. Since then I didn't got time to visit again but I have his number now, can call him in case of such incidences in future.

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Cinepolis India Customer Care's response Dear Abhishek (abhishek2182),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (47097) in the subject line so that our team can assist you.

Regards,
Team Cinépolis