Cinepolis India — Faulty chairs at Lake mall, Kolkata property

Address:105J, Block F

We watched Minions on 10th July and seat no L11 had a huge metal hook popping out that cut my daughters hand. I have pictures to substantiate this too.
As seats were booked, we could not even shift and the poor kid spent most of the time being on one corner of the swat, sitting uncomfortably.
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Cinepolis India customer support has been notified about the posted complaint.
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Hi Nikki,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

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