Cinepolis India — Forcing ticket with food cinepolis kota

Nilesh2023

May 21, 2023

Address:

Cinepolis, fun cinemas, city mall, kota, rajasthan

I went to purchase movie ticket at Cinepolis fun cinemas Kota, and they said popcorn and cold drink is compulsory to buy or no movie ticket will be given, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket. This is to make fool the customers unnecessary charging forcefully.
However I argued with them for only ticket.
But next time I am looking for another theatre chain to avoid such harrasment.
Hopefully you can look into it and resolve it to avoid customer experience.
My ticket details for reference - invoice - 247528 & Booking id - T[protected]
However I cannot share my contact due to privacy.

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Comments

Cinepolis India Customer Care

from Delhi, Delhi

May 22, 2023

Verified Support

Hi Nilesh,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

Nilesh2023

May 24, 2023

Personal details can't be shared due to privacy concerns. So i already shared ticket details. This is not only my problem this cinema is regularly practice this unethical to all customer. Kindly talk directly to cinema, if no action can be taken then its waste to complaint here, better shift to another cinemall company.