Cinepolis India — Free food policy with no bill

Address:

Seasons mall pune

Had gone for a movie at Cinepolis Season’s Mall Pune. During the interval, ordered a large salted popcorn and samosa. The total order amount was ₹430 and they did not provide a bill for it. A notice was provided that if the bill is not given, they’ll give the order for free. When i asked them for the free order, they denied it saying their machine was broken. They then took my seat number and told me that if they do not give the bill until the show ended, they will give it for free. They didnt give me the bill. After the show ended, i went to the counter and they started making excuses and did not provide me with the refund. Only 10 minutes after that did they provide me with the bill. The notice put up was very clear that if the bill wasnt given the order would be free.