Cinepolis India — I booked for sunday and the tickets came for today

Address:kochi kerala
Website:WWW.CINEPOLISINDIA.COM

I had booked for 4 tickets for barbie on sunday. There was some promotion on Hdfc credit card so I tried that but when I went for payment they said it is not applicable for this card number so I tried with debit card as there was a promotion on that too. But that also said not valid for this card. So I closed the promotions and went ahead with the booking and then at the end got the tickets for today Thursday instead of sunday . Your system must have a glitch it changed the dates automatically to today. None of your customer care numbers of emails work

Date of incident 27/07/23
client number - [protected]
Desirable solution: refund
booking number:[protected]
Bank Ref #: 083908
kochi kerala
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Cinepolis India customer support has been notified about the posted complaint.
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Hi Shalini,

We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

Regards,
Team Cinepolis

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