Cinepolis India — inability to locate the cinema hall

Address:

Saket, New Delhi, Delhi

I had booked 2 tickets for 'bala' movie on 29th november. There were no directions for the movie hall and none of the security personnel knew the correct way to reach the location. I had missed half the movie by the time i reached the theater and decided to leave right away. It was a wastage of both time and money and caused unwanted hassle.
Kindly provide appropriate compensation and solution for the same.