[Resolved]  Cinepolis India — jaipur wtp cinepolis air conditioner not working

Address:Jaipur, Rajasthan, 302017

We travelled so far to watch sanju movie at 11.30 pm show and paid 350 per head for the movie. Our seat numbers were j1-7, e 7, 8, 9. So after paying 3 thousand plus 900 for the movie what we get is the airconditioner not working at all.
I complained thrice and still no change. People here are feeling suffocated and still no action. Audi 3 ac is not switched on but the lobby area ac is working properly where we get refreshments?
Our experience is totally wasted as we all are leaving the movie half just because there is no one to listen to us and no ac is working. I would like a refund as this is your managements fault and not our fault.
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Jul 31, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2018
Cinepolis India Customer Care's response
Dear Pooja Bhowmik,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (34387) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
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