Cinepolis India — Late Entry for Movie due to poor Guidance

About. By 12:10 we had reached the theatre, had the security guard scan the tickets, or asked to wait. While waiting it was 12:20 pm but, no one opened the screen 1 door for entry, or no one came to inform us for early entry. We have to ask the security guard ourselves. It's 12:20 PM yet no one called for entry. The security guard said go inside yourself, or when we had to go inside ourselves then why were we asked to wait. Because of this the beginning of the film has been missed and the whole story of the film has been ruined.
You can also check CCTV.
Very poor service. This stupidity of the theater spoiled the whole film..and the Valuable day too.
How Can We Recover Our Loss??
Ticket Invoice - 168494