Cinepolis India — Lost wallet at Cinepolis VR Mall, Nagpur

Address:Hudkeshwar road , Nagpur

On 5th Nov, went to Cinepolis @VR Mall Nagpur for Kantara movie for 8:40pm show. Lost my wallet at it. Team not even allowed to check CCTV not checked by themselves. I went all Mall CCTV footage and confirmed that I had my wallet when I entered Cinepolis. But since last 2 day days I'm receiving answers like no one submitted wallet and we don't have it. Tried to reach at Mr. Vishnu and Mr. Akshay they were like it is your responsibility and we can't do anything in it. Mr. Akshay even lied that he went through CCTV footage when I asked what was I wearing he said he didn't checked that the operator confirmed this. Now, I've only options to come up with police. I've very important documents in my wallet and It is very important to retrieve it. If your team could help me out in this I would have lauded it. But, instead they have given reason as last 2 days.
I only ask if you could just help me out in this. You can reach at me on Mob no [protected].
Mail id - [protected]@gmail.com
Name - Saurabh Suramwar
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Cinepolis India customer support has been notified about the posted complaint.
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Hi Saurabh,

Thanks for writing us. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

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