Cinepolis India — Lowering the theatre volume

Address:

Cinepolis Fun Republic mall, Andheri West, mumbai, Maharashtra

I was watching Bholaa 3D in a Dolby Atmos show ...date:09/04/23... Cinepolis Fun republic screen 1 ...10.15 am show... While I was enjoying the show i suddenly realised the sound volume and the quality was not the same as of the privious shows I've watched in Atmos and of the same movie as well ... After the show when we talked to the staff, at first they mentioned that the sound was not tweaked and then they admitted that the previous show audiences said the sound is too loud...so they lowered it but those audience were not in my show and only me and my friends and a few people were there only in my show ...so my entire experience was ruined bcz i specifically opted Atmos and the reason behind is that this movie is powered by Dolby Atmos and the music director specially made this for Dolby Atmos and here i was getting very poor sound ...low soundtrack and very high dialogues and the whole movie experience was ruined...please respond immediately and if possible we want some refund or another screening without the tweeeked sound and as the way as it is supposed to be experienced