[Resolved] Cinepolis India — Money debited, but no confirmation

Tprpandian

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560100

Hi,
I've booked a movie ticket for Bahubali for 1St May 2:05pm show through my credit card with Paytm gateway of Rs.1635.90. Paytm confirmed the money has been credited to the cinepolis merchant but no confirmation from cinepolis.
When I checked on ticket counter, they said it's not been booked on my name. its been booked by someone. Can you help me on this.
Thanks.
Pandia Rajan
My no.[protected]

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Jun 15, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Cinepolis India Customer Care's response Dear Customer (Tprpandian),

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you

Email ID:
Cinema Name/Adress:
Transaction ID:

Regards,
Team Cinepolis.

Verified Support

May 13, 2017

Cinepolis India Customer Care's response Dear Customer (Tprpandian),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.