[Resolved] Cinepolis India — Money dedr but ticket not booked

Mohd Avesh

from Hyderabad, Telangana

Address:	500008
Website:	cinepolis mantra mall Hyderabad

Hi
I had booked three tickets at cinepolis mantra mall, hyderabad for rs 501 for bahubali tue conclusions for[protected]Monday) 08:00 pm show. The amount got deducted but the ticket was neither booked nor i got any email or sms regarding the ticket confirmation.
So i hereby request you to please assist me asap. I am sharing tue details below.
1) name-mohd avesh.
2) contact details-[protected].
3) movie-bahubali, the conclusion (Hindi)
4) show date[protected]Monday)
5) show timing-08:00 pm
6) transaction reference-date-29 apr 2017
Withdrawal-501.54
Cheque/ref no[protected]
Narration-[protected]/paytmcinepolisindiap
Value date29 apr 2017.

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Jun 7, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Apr 30, 2017

Updated by Mohd Avesh Its really disheartening to know that still my refund request has not been attended.

Verified Support

May 04, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your email ID [protected]@cinepolis.com so that we may assist you.

Regards,
Team Cinepolis.

Verified Support

May 07, 2017

Cinepolis India Customer Care's response Hi Mohd Avesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.